WHO WE ARE

Our website address is: https://csstbd.com

Thank you for visiting csstbd.com. We are a company, we provide total IT Solution (Products and Services).

 

DELIVERY POLICY

How do we deliver?

We process all deliveries through: Our in house delivery team
Reputed 3rd party logistic support.

What are the delivery Charges?

Within Dhaka city, delivery charge is BDT 80 and outside or subside Dhaka city it is BDT 170.

In what ways will the customer be able to pay?

Customer can pay in Advance by the following methods:
Internet Banking – BKash/DBBL Mobile(Rocket)/ Sure Cash/ Nagad, Credit/Debit Card and Bank Deposit.

What is the estimated delivery time?

We usually match and ship the items with inside or nearby Dhaka city the product delivery will take 2-3 calendar days, however delivery might take in case of outside Dhaka city 5-7 days, all depending on the customized delivery time based on the delivery location and courier’s service in that area. It may vary due to Political/Natural disturbances in the country. If you have shopped multiple products in a single transaction, we will send it to you in one single shipment. At the time of delivery, if you are not available to receive the parcel, the courier company would leave a note for you to call them and arrange for re-delivery or you can pick it up from their location. We are not responsible for any delay caused by any unexpected time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Are there any hidden charges?

We want to ensure you that there is no hidden charges when you make a purchase with us. The prices listed for all the items are final and all-inclusive.

Return and Refund Policy

In case of product is defective/damaged/incorrect/incomplete at the time of delivery please contact us. Smart Technologies (BD) Ltd will replace/refund it by following terms and conditions:

1. The product must be completely intact with the box.

2. The product must be unused, unworn, unwashed and without any changes/flaws.

3. The product must include all the documents such as tags, user manuals, warranty cards, freebies or accessories.

4. The product must be returned in the original with undamaged manufacturer packaging.

5. You must email to e.sales@csstbd.com or Register Complain within 48 hours after receiving the delivery.

6. You must return the product to our head office by yourself within a maximum period of 7 calendar days from delivery date.

7. The order of the product will be delivered on the basis of stock. For inevitable reasons, delivery of the product may take longer than the promised delivery time.

8. CSSTBD reserves the right to cancel your order at any time even after order confirmation. In this case, if advance is paid, we will refund the amount within 10 days.

We’re always here to help.

 

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2. MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

5. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.